How to make a Purchase, Shipping & Returns

 
 
 

How to make a purchase

Your order is completed when you have passed the checkout process, by confirming and paying in the web shop. The order confirmation will be sent to your email address typed in by you when placing the order. Please check your order including your address- and contact details.  Please let us know immediately if anything is wrong or unclear. 

Prices

All prices are including Swedish VAT 25%

All prices are subject to change without prior notice due to currency fluctuation.

Shipping Information

Items in Stock:

  • We aim to have the goods with you within 5 working days for Europe 

Items out of Stock:

  • Please allow between 2-3 weeks.

All orders shipped with Post Nord non traceable (which is the equivalent to Royal Mail in the UK.) has no tracking or insurance for lost packages.

All orders shipped with Post Nord traceable have a tracking number and can be followed, they usually take about 3-5 business days.

All orders shipped with DHL come with a tracking number, and delivered between 1 and 3 business days.

If your country is not on the drop down list, please do not hesitate to contact me, I am able ship worldwide.

Lost Packages

If you have not purchased the option to track your package then Outdoor Functional Wear is not responsible for lost packages. Once your order is out of our possession, it is no longer our responsibility.

Easy Returns & Exchanges

1. RETURN POLICY

Please contact Outdoor Functional Wear before you return any items. I am here to resolve most if not all issues that arise.

You can return the product within 30 days of delivery. Product must be in new condition. If the product is destroyed or used, no refund will be made. Make sure to include contact information when you return a product and enter the tracking number and a brief description of what the concerns/problems are.

Unfortunately, some items are non-refundable: Anything that’s made to your specific requirements, is personalised or otherwise can't be resold due to the bespoke element.

1.2 SHIPPING

To return your product, I need a receipt or proof of purchase. Please do not send the product back to the manufacturer.

Please return your product to:

Outdoor Functional Wear, Ankarsvik, 86551, Brisvägen 4, Sweden

You must pay for your shipping costs for products that you are returning (if a return label has not been supplied).

Shipping costs are not refundable. If you receive a refund, the cost of return shipping will be deducted from the refund. (only applicable if a return label was supplied)

1.3 EXCHANGES

Like all business' I would like to avoid any type of exchanges, I would like my customer to make the right choice first time around, but with that said if you are in need to exchange an item, you can exchange the product within 30 days of delivery and the product must be in new condition. If the product is destroyed or used, no exchange will be made.

To exchange your product, I need a receipt or proof of purchase, and for it to be in its original packing. Please do not send the product back to the manufacturer.

Refer to 1.2 SHIPPING regarding the shipping. You must pay for your shipping costs for products that you are exchanging, so do not forget to add a return slip.

When purchasing clothing it is recommended that the customer use the size chart provided to avoid any issues.

 

WARRANTY

OFW sells all products with a 1 year warranty under the Consumer Buying Act. All guarantees apply in Sweden. 

The product warranty covers manufacturing defects. If you purchased a product, you may, in accordance with the consumer's license, have the right to require free repair, return of a new defectivefree item or to cancel the purchase and receive a refund. 

The order confirmation or receipt is valid as a guarantee certificate.